Frequently Asked Questions
IS CLONERA SAFE?
Clonera is very safe; with the utilized technology, your server’s copy is maintained sealed. Clonera does not request an Active Directory user or password; all transactions are done at virtualization level, which is the Hypervisor Level.
HOW CAN I GET THE INFORMATION FOR INSTALLATION?
You can get information from Clonera call center or www.clonera.net/support section.Furthermore, when you start working with Clonera, you will receive remote installation service free of charge via screen sharing with Clonera engineers.
WHAT IS THE LOWEST INTERNET CONNECTION REQUIREMENT FOR CLONERA BUSINESS PACKAGE?
In order to realize the first replication, the minimum bandwidth recommended is 5 mbit per virtual server. If your Internet connection capacity is below the mentioned bandwidth, the cloning may be done for one server at a time. When the first cloning is completed, based on the amount of change on the server, the required bandwidth is reduced down to 1-2 mbit.
HOW LONG DOES IT TAKE YOU TO BRING MY DATA BACK?
RTO period (server restore period) varies based on the Clonera package you have purchased. This period is 4 hours in Business package, 2 hours in Business Plus package and 15 minutes in Enterprise package.
CAN YOU PROTECT MY PHYSICAL SERVERS?
Currently Clonera does not provide physical server protection services.
CAN I MODIFY A PORTION OF MY SYSTEMS AND COPIES?
The data on the obtained Clones cannot be corrupted. Especially due to malicious users, cyber-attacks and virus problems, the clones maintained by Clonera cannot be corrupted in any way.
CAN I REACH DISASTER RECOVERY FROM A REMOTE LOCATION AND EXECUTE RECOVERY?
As you work with Clonera through the cloud, the moment you fixed the error, reverse cloning starts and the data of the main system up to the point of failure can restore the main system in addition with the extra changes occurred during the disaster state.
HOW CAN I BE A PARTNER?
You can apply for partnership through our partner portal. The partnership approval process takes approximately 1 week.
WHAT COSTS DO I SAVE WITH CLONERA?
You avoid Server, Storage, Network, Security, OS Licenses, DR application licenses, Datacenter (Location, Electricity, Internet connection), Human Resource (System Manager, Network Manager, Security Manager, Process Consultant), 24/7 Engineering Operations team costs.
HOW CAN I FIND MY CORRUPTED FILES ON THE CLONERA SERVER?
Depending on your package, you can revert back to the desired hour on the last 1 day with Clonera Business, the desired hour on the last 3 days with Business Plus, and you can revert back to the last 1 week with Enterprise.
WHAT WOULD MY DATA LOSS BE?
With the technology we utilize, the phase difference between your actual server and its clone is almost zero. If the data communication infrastructure efficiency is in question, this period would reduce down to 10 - 12 seconds.
WHAT IS THE STORAGE CAPACITY?
Depending on your package, you have 500 GB of storage on Clonera Business, 1 TB on Business Plus and 2 TB on Enterprise per server.
CAN I GET ENGINEERING SUPPORT?
It is very fast and easy to get engineering support at Clonera, you can call our call center 24/7, and you directly reach our engineering personnel and solve your problems with ease.
HOW MUCH TIME IS PROVIDED FOR THE PACKAGE FOR REMOTE ACCESS?
Alacağınız Clonera paketine göre RTO süresi (sunucunun ayağa kaldırılma süresi) değişmektedir. Business paketinde 4 saat, Business plus paketinde 2 saat, Enterprise paketinde ise 15 dakikadır.
WHO CAN SEE THE DATA STORED BY CLONERA?
Only you can. With Clonera, your data is loaded to and stored in the system with AES 256 bit encryption. Therefore no one but you can access your data.
WHICH DEVICES SUPPORT THE END POINT BACKUP PRODUCT?
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Mac OS X 10.5 and later
- iOS 8 and later
- Android 4.1 and later
CAN I BACKUP MY TABLET, TELEPHONE AND MY COMPUTER WITH ONLY ONE PACKAGE?
Yes, Clonera End-Point Backup backs up your 3 devices (PC, phone and tablet) simultaneously. A total of 200 GB storage space is shared among them.
WHAT IS THE LOWEST INTERNET CONNECTION REQUIREMENT?
Our recommendation for minimum Internet connection is 1 mbit on upload side.
If you could not find your answer here please contact us.