System Support Specialist

Work City: Istanbul
Job Type: Full Time Regular
Employee : 1

Job Description
System Support Specialist will be responsible for requirements gathering, creation of planning documents, installation and use of the server, backup tools and its systems, also providing support for problem and change tickets for server and storage systems support.
Job Qualifications
• Bachelor's Degree or higher in Computer Science, Engineering, and/or IT related field.
• At least 3-5 year/s of advanced IT experience in server systems/virtualization/backup/restore/replication.
• Knowledge of ;
o Virtualization environment
o Server and Backup management (installation, configuration, policy, update)
o Node/ Job management (settings, scheduling, modification)
o Media management (space reclamation and scratch pool management, physical errors on media, ordering tapes and stock management)
• Having knowledge on ITIL (IT Infrastructure Library) or ITIL v3 Certification is a plus.
• Good command of English both written and spoken.
• Reliability, responsiveness and flexibility, Teamwork skills, High motivation, Communication Skills.
• Ability to consistently follow policies and procedures.
• Available of working 7/24 shift.
• Military Service must be complated or postponed at least 2 years for male candidates.

Job Responsibilities
• Support for clients and internal technical teams in virtualization/backup/restore/replication.
• Analyse and resolve escalated problems witin target.
• Ensure that server, backup and restore functionality is reliable at any time and all server and backup failures are rectified as soon as possible.
• Trouble shooting defects a timely fashion and maintain our delivery on a high customer satisfaction standard.
• Develop and document detailed technical designs to meet business requirements.
• Coordinate escalation of server and backup issues to appropriate internal or external resources.
If you would like to apply for this role or would like further information please contact hr@clonera.net
 

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